From: Clark, Richard W.
Sent: Monday, June 27, 2005 12:20 PM
To: Fanusie, Yaya
Cc: Wuerstle, Paul; Lewis, Wilson; Walker, Cynthia; Irving, Anthony L.
Subject: RE: Requesting Acknowledgement of receipt of my suggestion for Modified Phone access from the Public to License Section.

Yaya – This morning I received, for the first time, a copy of you April 14 memo with attachments. It was provided to me by Cynthia, who first saw it on Friday.

I am responding to your e-mail because Cynthia’s workload does not allow her to continue the restructuring of the work of the license unit, at this time.

Please be specific in what operational changes you would make in the licensing unit – besides shortening the phone hours for the public. Your April 6th memo is replete with allegations of fraud and mismanagement, but contains no specifics - other than that answering the phones distracts you from analytical work. I hope that your submission includes a mock up of the one-page application form that I asked you to submit many months ago.

________________________________________________________

It is my understanding that the hiring of retired annuitants and filling some vacant clerical positions in the licensing unit has resulted in less phone time for analysts, and that the workload, while demanding, does not require shortening licensing public hours as we move to implement change within the unit.

As you should know, the licensing section is putting the final touches on its goals, objectives and priorities for FY 2005-2006. They are due to Cynthia and me, in final draft form, by Friday of this week. If you have not seen a current draft of that document, please ask your supervisor to obtain a copy for you. When this document comes to me, I will ensure that process reform in the licensing section is given a very high priority. Examples of my thinking in this area are:

At the beginning of the next legislative session, I will request that the CPUC introduce legislation to conform and streamline the processes for granting TCP, PSC and HHG permits. I see no reason to have three different processes for the issuance of each of these permits. I will require that drafts of these legislative reforms be on my desk by the end of July.

Similarly, we will propose legislation that conforms the knowledge, ability, integrity, financial resources and responsibility language of the licensing statutes related to each type of permit we issue.

Licensing management has been directed to discuss expanding the call routing system in CAB to cover transportation licensing and complaint resolution. Problems with the rollout of a recent expansion to the CAB database have delayed this process. I will receive a status report on this effort later today.

Licensing management has been directed to discuss implementing the electronic filing of insurance and other documents. I will receive a status report on this item later today.

Licensing management has been directed to work with IMSD to implement the posting of forms, basic licensing info and licensing FAQ’s on the Commission website.

Should you have concerns about the direction of the licensing unit as detailed in this e-mail or in the goals, objectives and priorities – please convene a work group to discuss written revisions to those goals, objectives and priorities.

Rich Clark

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From: Fanusie, Yaya
Sent: Wednesday, June 15, 2005 10:14 AM
To: Clark, Richard W.
Cc: Wuerstle, Paul; Lewis, Wilson; Fanusie, Yaya
Subject: FW: Requesting Acknowledgement of receipt of my suggestion for Modified Phone access from the Public to License Section.

Hi Richard,

The issue I want to talk to you about is the subject matter of my April 14, 2005 memo and attachments which I understand were passed on to you. I want to find out what you intend to do about it. I need to know so I can make other moves.

May I state this to you that you should take everything I send to you as a serious matter and if you fail to respond those who know more about Public Service will tell you that a blunder.

Yaya Fanusie

Fanusie, Yaya
Sent: Friday, April 29, 2005 11:57 AM
To: Wuerstle, Paul
Subject: FW: Requesting Acknowledgement of receipt of my suggestion for Modified Phone access from the Public to License Section.

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From: Fanusie, Yaya
Sent: Thursday, April 14, 2005 8:45 AM
To: Wuerstle, Paul
Cc: Irving, Anthony L.; Lewis, Wilson; 'saigobe@lanset.com'; Fanusie, Yaya
Subject: RE: Requesting Acknowledgement of receipt of my suggestion for Modified Phone access from the Public to License Section.

Hi Paul,

Wilson informed me yesterday that he passed on to you my suggestion on “phone calls” to the license Section. What I would like to know from you is this: Who is going to make the decision? You?, Cynthia or Richard? The Governor’s Legal Affairs Secretary sent me a letter few months ago suggesting that I wait until Management respond to my letters and then If I am not satisfied then contact the Governor. First I want speedy decision on this. Please note: That the Governor and also the Dept of Personnel Administration (DPA) always respond to my letters. I believe if is expected that you guys follow suit. I am very serious about this issue because I plan to pursue other avenues incase the Phone Status Quo is not modified.

Yaya Fanusie

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From: Irving, Anthony L.
Sent: Friday, April 08, 2005 4:05 PM
To: Fanusie, Yaya
Subject: RE: Requesting Acknowledgement of receipt of my suggestion for Modified Phone access from the Public to License Section.

I have read it and passed it on to Mr. Lewis.

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From: Fanusie, Yaya
Sent: Friday, April 08, 2005 1:42 PM
To: Irving, Anthony L.
Cc: DeGroot, Robert; Lewis, Wilson; Wuerstle, Paul; Fanusie, Yaya
Subject: Requesting Acknowledgement of receipt of my suggestion for Modified Phone access from the Public to License Section.

Hi Tony,

Please state that you did receive my suggestion of April 6, 2005. I do know that you passed it on to Wilson.

I am making the request for acknowledgement because I want to put a stop to the practice of management not responding to my requests.. By acknowledging the request it shows that you did receive it and that you passed it on.

It is also my intention to notify Steve Larson and Peevey on Monday about it and also to tell them that I intend to present the concerns expressed and more to the Senate Budget Committee on April 18, 2005 when CPUC EXECUTIVE meet with the Senate Budget Committee.

Tony don’t blame me; they want me to use the Chain Of Command.

Yaya